Robin Walker, MP for Worcester, has thanked staff and volunteers at Worcester’s

Citizens Advice Bureau for providing constituents with the advice and support they

need to solve their problems.


At an event in parliament on Tuesday 16 June 2015 Robin met people from across

the Citizens Advice service.


Robin has long been a supporter of the local Worcester Bureau and through his campaign for better regulation of the payday lending industry was awarded the Citizens Advice Parliamentarian of the Year Award last year.


Common issues reported to the local Citizens Advice include queries about benefits,

debt problems, employment and housing. Nationally the Citizens Advice service

helps 2.5 million people a year with 6.2 million issues.


Evidence from the charity shows Citizens Advice helps to solve two in three people’s

problems.  Where problems can’t be fully resolved Citizens Advice will work with

relevant local and national organisations to help sort out systemic issues.


Robin said:


“As a constituency MP, who takes up a lot of cases for my constituents, I value the

work of the Citizens Advice very highly. I both refer my constituents to them for their

impartial and free advice and accept referrals from them. I understand how important

free debt advice is to many people and I have campaigned for more resources for the



“Citizens Advice Bureau are a respected and trusted brand and they play a really

vital role in providing free and impartial advice to people in need.”

“I welcome the Government’s move to force payday lenders to pay a levy, given my

work and campaigns on this issue and I hope we will see further progress in directing

this levy towards free debt advice. More than three million pounds of extra funding

will ensure many more people have access to free debt advice and we are also

seeing better regulation of this industry, especially now the Financial Conduct

Association taken over as regulator.”


“As Chairman of the APPG for Credit Unions, I have a strong interest in affordable

credit and free debt advice. I met last week with Two Pennies Money Advice in

Worcester who are also involved in providing free advice as well as the Salvation

Army in Westminster who are very interested in this area”


Citizens Advice Chief Executive Gillian Guy said:


“The right advice and support can transform lives. Local Citizens Advice solve the

problems for two in three of our clients, and empower people to develop the skills

and confidence they need to help themselves.”

“It’s really important that people are able to access free and impartial advice as and

when they need it, whether face to face, over the phone or online.”

“We’re pleased to work with MPs to help them solve their constituents’ problems and

address local and national issues.”


Notes to Editors:


Worcester Citizens Advice Bureau provides free confidential and impartial advice to

people in Worcester face to face and over the telephone.  There is also a national

website providing advice online, over email and via a web chat from:

For further information on Robin’s work and campaigning for better regulation for

payday lending and a levy for free debt advice, visit:






For Robin’s speeches on this issue in Parliament visit: