Worcester’s MP, Robin Walker has welcomed findings from the Care Quality Commission (CQC) inspection report on Worcestershire Health and Care NHS Trust which was published this morning, however admits there is still a need for improvement within a range of areas.

CQC inspected the trust in October and November 2019, rating it Good overall. Inspectors also rated the trust Good for all five key questions CQC asks when it inspects – is the service safe, effective, caring, responsive and well-led?

Robin was particularly pleased that the inspection found the trust’s specialist community mental health services for children and young people was providing an excellent service, meeting criteria to be rated Outstanding. However, Robin did note that the community-based mental health services for adults of working age was not always meeting standards people should be able to expect. This service is now rated Inadequate.

Three other services, including community end of life care, were rated Good.  Following this inspection, CQC reported its findings to the trust and CQC will continue to monitor the trust, including future inspections.

Robin believes that the recent report published is a welcome sign that parts of the health system are working, especially following news that the West Midlands Ambulance Service University NHS Foundation Trust was recently rated as Outstanding for a second time following an inspection by the CQC.

Robin recently met with the Secretary of State for Health and Social Care, Matt Hancock to press the case for more funding and support from his department. Robin is also meeting with the CEO of the Worcestershire Acute Hospitals NHS Trust, Matthew Hopkins with Worcestershire MPs to discuss health services in the county and Worcester.

Speaking after the report was published Robin said:

“Despite the fact that significant improvements need to be made to a number of areas in the health system in Worcestershire, I am pleased that the Trust has maintained its rating of Good and also rated the trust Good for all five key questions CQC asks when it inspects. It was disappointing to see that mental health services for working-age adults in Worcestershire as inadequate.”

“I will continue to press the case with the Secretary of State for Health and Social Care, Matt Hancock for continued investment in our Trust, Hospitals and in its staff to ensure we have the best possible outcomes for patients in Worcestershire.”

Sarah Dugan, Chief Executive of Worcestershire Health and Care NHS Trust, said:

“We are really pleased this report reflects the excellent care and treatment our staff provide across a range of services, sometimes in challenging and demanding circumstances. We are particularly proud of our CAMHS team which is rated Outstanding, and for our community dentists who also achieved an Outstanding rating. There are many other examples of our staff really going above and beyond and I am really proud of their hard work and unwavering commitment to their patients – the challenge is for us to work together with our partners to continue to maintain and improve standards even further.”

“We are also equally committed to addressing the CQC’s recommendations for further improvement and we accept their findings relating to the Community Assessment and Recovery team in the south of the county. Work is already well underway to make the improvements necessary and we are focussed on ensuring patients accessing this service receive the high standards of care we would all expect. I would like to apologise to patients who have had difficulty accessing this service and confirm that we will continue to prioritise making rapid improvements to substantially improve the current position.”


Notes to editors 

To read the CQC report in full:


To read Robin’s previous statements on Worcestershire Royal Hospital and local health services, please see:








About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England. We make sure health and social care services provide people with safe, effective, caring, well-led and responsive care, and we encourage care services to improve. We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.